Effective Date: June 15, 2025
Website: www.packup.ae
These Terms and Conditions (“Terms”) govern your use of the website operated by PackUp (“we”, “us”, “our”) and your engagement with our moving services in the United Arab Emirates. By using our website or booking our services, you agree to these Terms in full.
PackUp provides professional moving and relocation services, including but not limited to residential, office, and storage moves within the UAE. All services are subject to availability and the specific details provided at the time of booking.
Customers can book our services by contacting us via phone, WhatsApp, or the website contact form.
A booking is only confirmed once a PackUp representative has acknowledged and confirmed the details.
It is the customer’s responsibility to provide accurate and complete information, including pickup and drop-off addresses, contact details, and specific moving requirements.
All quotes are based on the information provided at the time of inquiry. Final charges may vary depending on actual items, distance, timing, or additional services requested on-site.
Payment must be made in full on the day of the move unless otherwise agreed in writing.
We accept cash, bank transfers, or other methods as communicated in advance.
Cancellations or rescheduling requests must be made at least 24 hours before the scheduled move time.
Short-notice cancellations may be subject to a cancellation fee.
Customers are responsible for:
Ensuring proper access to the pickup and delivery locations
Informing PackUp of any restrictions (e.g., elevator access, parking, building regulations)
Proper packing of valuables unless the customer has requested PackUp’s packing services
Supervising the move or appointing a responsible representative on-site
While we take great care in handling your items, PackUp is not liable for damages to items not packed by our team or damages caused by incorrect handling instructions.
We are not responsible for delays due to unforeseen events (e.g., traffic, weather, mechanical issues).
Liability for loss or damage is limited to the replacement cost of the item(s) or the cost of repair, whichever is lower.
We do not move hazardous, illegal, or prohibited items.
Basic handling protection is included in our service. If you require comprehensive insurance coverage, you must request it in advance and arrange it separately. We can refer you to an appropriate third-party insurance provider if needed.
All content on www.packup.ae, including logos, text, images, and other materials, is the property of PackUp and may not be used or reproduced without written permission.
By using our website or services, you consent to the collection and use of your personal information in accordance with our Privacy Policy.
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after any such changes constitutes your acceptance of the new Terms.
These Terms and any disputes related to them shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of the courts in Dubai, UAE.
If you have any questions about these Terms and Conditions, you may contact us at:
PackUp Moving Services
Email: [email protected]
Tel: +971506152035
Copyright @ 2025 PackUp. All Right Reserved.