Effective Date: June 15, 2025
Website: www.packup.ae
At PackUp, we are committed to providing reliable and professional moving services across the UAE. We understand that plans can change, and we aim to offer a fair and transparent refund policy for our customers.
If you need to cancel your booking, we request that you inform us at least 24 hours before your scheduled move.
Cancellations made more than 24 hours in advance: You are eligible for a full refund if a payment was made in advance.
Cancellations made less than 24 hours in advance: A cancellation fee may apply to cover the cost of allocated resources and manpower.
You may reschedule your move free of charge if the request is made at least 24 hours before the scheduled service time. Rescheduling with less notice is subject to availability and may incur additional charges.
If we are unable to provide the service due to an error on our end (e.g., failure to show up without prior communication), you will be entitled to a full refund.
If you are not satisfied with our service, please contact us within 24 hours of completion. We will review the case and determine whether a partial refund, service correction, or other compensation is appropriate. Refunds are not guaranteed in such cases and are handled on a case-by-case basis.
Once the move has been completed and signed off by the customer or their representative, no refunds will be issued unless there is a documented service failure reported within 24 hours.
To request a refund, please contact us via email at [email protected] with your name, service date, and reason for the refund request. We aim to respond within 3 business days.
If approved, refunds will be processed within 7–10 business days using the original method of payment. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
If you have any questions about this Refund Policy, please contact:
PackUp Moving Services
Email: [email protected]
Tel: +971506152035
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